Report an issue

Every field below is required. We use it to confirm this is a real play at a real machine before we can process a refund. Incomplete forms can't be actioned.

Don't fill this in:

What's the problem, in a few words?

Which venue, and where in it?

Date you played

Approximate time you played

Your name

Phone number

What happened? Please explain in full detail

Minimum 150 characters. Please be thorough.

How did you pay?

Last 4 digits of the card used

iPhone: open Wallet, tap the card you used. The last 4 digits are shown on it.
Android: open Google Wallet and tap the card. Some Android and Apple Pay transactions show a masked device number instead of your real card. If the number shown doesn't match your physical card, check your bank app or statement for this transaction and use the last 4 digits shown there instead.

How much did you pay?

Your delivery address

Coin payments can't be refunded electronically, so if we agree a make-good, we'll post the coins back to you. This is where we'd send them.

Photo of the issue (optional, but it helps a lot)

Tap to add a photo

A quick photo of the machine, the screen, or the receipt speeds this up

Received.

We'll review everything you've sent, including any photo, and get back to you within 2–3 working days.